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Read more. Zoomcar — Change of phone number. D Deepti Mar 4, Deepti Was this information helpful? No 0 Yes 0. Share Tweet. At first, you are required to contact Zoomcar to explain the disputes and claim the grievances. As solving the disputes is highly expected from a nation-wide venture like Zoomcar, this could be the way for claiming consumer rights against Zoomcar.
In case of not getting any compensation or refund, next you should visit the Consumer Court for filing a Complaint against Zoomcar.
But, in the reality, filing a complaint and getting justice requires a lot of time and physical effort, and instead of multiple visits to the court, most of the time the Zoomcar complaint cases remain unresolved due to inaccuracy. Here the specialized advocate panel is always on their toes to help the citizens from writing the application letter, gathering the necessary pieces of evidence, and filing the complaint against Zoomcar in the Court. But, we always encourage the individuals to fight for their case in-person as it is allowed in the Consumer Protection Act, Already being trusted by more than , happy and satisfied consumers, we will be at your side till you get the justice you very much deserve.
My name is Neha Khemraj Desai recently I opted to host my car on zoom app I followed all the registeration process provided relevant documents like pan card aadhar cared driving license etc.
But the name that reflects on my app is some unknown person's name Rakesh Gregory and zoom is sending correspondence by addressing me with third party name that is not acceptable I won't host my care by someone else's name it's is identity theft and breach of security. I had booked a ZoomCar from Bangalore Airport on 12th March and the payment got debited from my account. In about 2 minutes from booking, I received a call from the executive that my booking is on-hold since the car is unavailable.
I was told to wait for 15 minutes for an update at around pm. After coming out of the airport, I waited for the call and did not hear back. I tried calling the customer care and was put on hold for 1 hour on the waiting tune. When I finally got through, the customer service agent said that they are trying to fix the issue and will call back again after 15 mins. The same situation happened where I tried calling and no one picked up for the next minutes. After 2 hours of waiting at the airport, I took a cab at 9 pm and started my journey towards Hassan District which is 3 hours away from Bangalore.
I was expected to reach my destination at 10 pm through ZoomCar but reached my destination at am. I received a call from ZoomCar at pm saying that the problem cannot be fixed and they will refund my amount along with a compensation of 10, Zoom Credits.
It's been over 15 days that I haven' received a call, nor a refund or any compensation. I have all relevant screenshots of the booking, booking cancellation and current status. They have not only discharged their duty, but also caused physical distress and mental harm to a traveller in a new city in the late hours of the day. I would like to file a complaint and claim monetary damages worth INR 5,00, for the ill-service and trauma caused. I am a 23 year old media professional and a 3rd year Law student from Mumbai.
Though the app locator kept pointing to a location, the car was nowhere found. Checked with the local residents with respect to the car number. Even they could not locate it. We had a planned trip to Mahabaleshwar and it got delayed due to the car"s non availability. Please arrange to initiate refund since finally the service was not availed. Hi Sir, I am really unhappy with service of zoomcar first I booked a car then they told car have some mechanical issues and they will provide alternative car but not provided they never called me as they promised to call back.
Again I only called multiple times for amount refund issue still they are not responding properly please please help me regarding this issue. Hello Rakesh, we have received your complaint request and will get back to you shortly to resolve your issue by filing a Consumer Complaint against zoomcar. My standing car was hit by rash reverse driving by the zoomcar driver. At first driver promised to bear all expenses but now he has fled leaving my car at service centre far away from the location.
Irresponsible and unlearned drivers are just using the cars to do stunts and harming other people. Thank you Mandeep for reaching out to us. We will get back to you soon to resolve your issue by filing a Consumer complaint against Zoomcar in India. Hello Rushabh, thank you for contacting us. We will get back to you to discuss and resolve your issue. Payments done but delay of my refunds and refunds links are expair we tried to customer care but not conneted!
Can u ple slove the my issue i am facing lot problem with customer care. I was reached at the location but car not found and tried to connect Coustumer care but no response And deduct amount. Hello Prashanth, be ready with all the necessary evidence as we are about to reach out to you to discuss and resolve your issue by filing a Consumer Complaint against Zoomcar.
They levied incorrect Fasttag charges on my account and seem to be paying a deaf since 5 days when I am trying make them understand what happened and how much they actually owe me. I am fed up with this incompetent service and want to proceed legally. Please suggest the steps I should take here. Hello, thank you for reaching out to us. Be ready with all the necessary evidence as our Legal Experts are about to reach out to you to discuss and resolve your issue by filing a Consumer Complaint against Zoomcar.
This is the worst company I have come across. I unfortunately signed up with zoom car to list my carin August till date the the device still exists in my car which is draining my battery life and my car is not starting.
I called the customer care hundred times and I have till date not received any resolution from your side. Annoyed and dissatisfied with the way this company functions.
I am going to file a case against you. Kindly share your legal department details or email id where I send you a notice. Reply to this urgently. Thank you Asmitha for contacting us. We have received your complaint request and highlighted your issue. Team Online Legal India will get back to you soon to discuss and resolve your issue by filing a Consumer Complaint against Zoomcar. My refund is pending since 5 months.
What do I need to do to get my money back? Just tell me what I need to do! I ordered car in this zoom car app and I didn't received any car and they are not giving my money back the service executive was so rude and he is not able to answer to me about the car and he is asking for more money in return.
Thank you for reaching out to us. We have escalated your issue and will get back to you soon to discuss and resolve your issue by filing a Consumer Complaint against Zoomcar. I have returned my zoomcar on time but they are still showing 1 day delay and also shows rs pending amount on my name.
I have already paid my bill and also returned car to the car owner on time. I tried to contact with zoom car customer care but no respond. Thank you Rohit for reaching out to us. Our team Online Legal India will connect with you shortly to discuss and resolve your issue by filing Consumer complaint against Zoomcar. And in between the route me and my friends suffered from some inconvenience. I got challan of Rs due to some accesories is not available in Car. This is not our cause.
I already told this to some executive of yours and also the picture provided by me of challan. After that i got no response from your side. I will book another zoomcar when i will get this refund. Please help me out from this. We have received your complaint request and will get back to you shortly.
Thank you for contacting us. Hello Madhava, thank you for reaching out to us with your concern. Hello, I have booked the zoomcar vehicle for 10 days paid around 19, However, due to changes in plans I reduced my trip to 6 days for which a refund of around i should get back, as I have modified the trip plan within the restricted timelines.
After receiving the car i used only for 3. I have recently received an email confirmation that my refund of Rs. But no response at all. Hello Sudheer, thank you for sharing your issue with us. Team Online Legal India will get back to you shortly to discuss and resolve your issue by filing a Consumer Complaint against Zoomcar.
Don't worry! The booking was made in the name of kayur jain, I have paid Rs and requested for a home delivery but at the time on making delivery when we called car executive, he refused without mentioning the cause and he didn't send the car to our location.
The contact details of car executive is as follows - Even after calling several times, he didn't answered the call. I had word with your customer care executive and as per your database status showed for the ride is No show but that's not the case.
Thank you Kinjal for sharing your issue with us. We have received your complaint request and our Expert team will connect with you soon to discuss and resolve your issue by filing a Consumer complaint against Zoomcar.
I'm zoom car host. My vehicle had major damage on Feb 26th I raised concern through Help and support in Zoom car host app. Till then Zoom car people are giving false promises telling that vehicle will be taken for repairing within 24 to 48 hrs. But all the executives are not responding and keep on telling false promises. Till March 1st no excecutive come to take vehicle. Request to please help us. Regards Abhishek. Already registered? Login now. Import Export Code.
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